Our Most Common Questions

Do I have to be home for pickup/delivery

No, simply put your wreath hanger on your door and we will hang your order on it.

How do I request an alteration or mark a stain?

Simply put a note in your name tag pouch with the information and or instructions. We will also contact you if there are any questions.

Do I have to mark every stain?

No. Our dry cleaning professionals inspect each item before cleaning for issues such a stains, fabric damage and items left in pockets. Marking the stain will ensure it is not missed. Any information you provide as to the source of the stain (i.e. spaghetti sauce, red wine, etc.) will improve our ability to remove the stain.

Is there a minimum number of items required per order?

No. We drive through your neighborhood each week on your pick up day and will process your order regardless of the number of items.

What if I will be out of town on my scheduled delivery day?

Simply give us a call and we will hold your finished order until you return.

What if I have more clothes than will fit in my bag?

Simply put any extra clothes or household items in a plastic bag with your name and phone number and leave with your laundry bag. If you need additional permanent laundry bags, please let us know and we will be glad to provide them.

What do I do if I have a problem with my order after the clothes are returned?

Your satisfaction is extremely important to us. Please contact us immediately so we can address your concern and reclean the item at no charge if necessary.

What if I forget to place the bag out before the pick up time?

Call us as soon as you realize you missed the pick up or if you think we failed to notice your bag. If we are still in the area we can likely get it picked up and delivered on your regular schedule. If not, we can normally work out an alternate schedule for that week.

How do I pay for my dry cleaning?

Each order is delivered with a detailed invoice attached. Statements are sent out monthly and you have the option of sending a check, using your online bill pay, or setting up your account to be automatically charged to your credit card each month. Please contact us if you would like to set up automatic payment to your credit card.

What is the cost of the pick up and delivery service?

There is no charge for pick up and delivery! It’s Free! No contracts to sign either! We also provide a FREE personalized bag for pick up and delivery.

Did we miss something?

Don’t hesitate to contact us. We’d love to hear from you and are happy to answer any questions you might have.

Send us a message now

Or give us a call
(925) 831-9797